Question 1

Why are there no prices on the site?

Accepted Answer

Sourcing costs move with specification, quantity and destination. Quoting each enquiry individually means the price you receive is the price that's actually achievable.

Question 2

How long does a quote take?

Accepted Answer

Most enquiries are answered within 2 hours. Rare or made-to-order pieces can take a little longer while we confirm availability.

Question 3

Can I request something that isn't listed?

Accepted Answer

Yes. Send us the reference, a photo or a link through the contact page and we'll tell you whether we can source it.

Question 4

Do you ship internationally?

Accepted Answer

We ship worldwide with tracked couriers. Your personalised quote includes the item and shipping to your destination, payable to SOVRA.LUX in one payment. Any import duties and taxes payable on arrival in your country are not included and are your responsibility.

Question 5

How do I pay?

Accepted Answer

Payment is arranged directly with our team once you approve a quote. Nothing is charged through this website.

Question 6

Are items verified?

Accepted Answer

Every piece is inspected and photographed before dispatch, and we share those photos with you before it leaves us.